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Entyre Care is a high-growth healthcare startup focused on personal care services and homecare delivery. We're seeking a Customer Success Specialist to drive customer satisfaction and retention in a fast-paced environment.
In this role, you'll be the operational backbone of our customer success function. Your primary responsibilities include proactive customer outreach and follow-up via phone and email to ensure seamless onboarding, maintain engagement throughout the customer journey, and address questions promptly. You'll manage customer data in our CRM system with accuracy and reliability, coordinate onboarding processes, renewals, and follow-up schedules to ensure timely service delivery.
You'll prioritize and route customer requests and escalations to appropriate teams, identify process improvement opportunities, and propose solutions to optimize workflows. Cross-functional collaboration is essential—you'll work closely with sales, support, and clinical teams to ensure seamless communication and alignment. You'll also create and maintain documentation for customer success workflows, FAQs, and support resources.
The ideal candidate has experience in customer success, sales, or operations roles. You're self-motivated, proactive in problem-solving, and possess strong organizational and multitasking skills with excellent attention to detail. You communicate effectively both written and verbally, build rapport through persistent outreach, and approach challenges with empathy and a service mindset. Familiarity with Medicaid programs, the New Hampshire home care ecosystem, and case management is a plus.
Entyre Care operates with a culture of speed, excellence, and ownership. We eliminate distractions, execute with urgency, demand A-player performance, and take bold action to drive results for families. Candidates must live within reasonable commuting distance of Boston, MA.
