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Exodigo is a leading underground mapping solution company using multi-sensor fusion, 3D imaging, and AI to create accurate subsurface maps for utilities, transportation, and government sectors. The company recently closed a $96M Series B round in July 2025 and is experiencing rapid growth.
As Customer Success Operations Specialist, you will manage the execution of client rejects and customer success operations in Israel. This role bridges professional departments and ensures smooth project delivery.
Key Responsibilities:
Reject Operations Management: Manage the reject pipeline including receipt, classification, and daily task prioritization. Route tasks to relevant departments and follow up closely with project managers to resolve bottlenecks in real time.
Schedule Monitoring & Control: Ensure alignment with departmental goals by providing optimal responses or corrections to customers. Escalate alerts on expected deviations and manage solutions to shorten delays. Verify that proper deliverables return from executing departments before final control. Close communication loops between departments to prevent unnecessary delays.
Resource & Workload Visibility: Reflect workloads in executing departments to department managers to inform resource decision-making.
Process Improvement: Map and classify recurring execution failures in projects. Implement preventive work procedures with relevant teams to reduce reject processing time and maintain operational continuity.
Required Qualifications:
- Background in project management, execution, or engineering operational coordination (mandatory)
- High assertiveness and ability to drive interpersonal interfaces
- Ability to identify specific problems and provide immediate solutions
- Ability to work under pressure and manage multiple tasks simultaneously
Desired Qualifications:
- Background in Civil3D, ArcGIS Pro, and additional BIM software
- Deep familiarity with Customer Success in civil engineering contexts
