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Exiger is a supply chain AI platform trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies. The company is FedRAMP authorized and recognized as a leader in supply chain visibility, risk management, and compliance automation.
We are seeking a Customer Success Manager, Senior Manager for our Public Sector division to serve as the primary post-sale strategic partner for a portfolio of government and defense customers. Reporting to Public Sector Customer Success leadership, you will drive customer onboarding, platform adoption, value realization, retention, and long-term account success across Federal Civilian, Department of Defense, Defense Industrial Base, and related public-sector programs.
Key responsibilities include:
• Develop trusted relationships across customer organizations and translate mission priorities into actionable success plans
• Drive onboarding and platform adoption, ensuring customers achieve measurable outcomes and ROI
• Coordinate cross-functionally with Product, Delivery, Support, Analytics, and Sales teams to accelerate time to value
• Deliver strategic, high-touch support for key accounts while leveraging scalable engagement programs and enablement resources
• Manage customer health metrics, identify expansion opportunities, and drive retention
• Navigate complex stakeholder environments in government and defense settings
• Balance strategic account leadership with hands-on execution in a fast-paced, AI-powered environment
This role is ideal for a proactive, customer-focused professional comfortable with relationship building, stakeholder management, and translating technology into meaningful mission outcomes. The successful candidate will move with urgency, adapt quickly, and help customers stay ahead of evolving threats in mission-critical environments.
