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Exiger is a supply chain AI platform trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies. The company is FedRAMP authorized and recognized as a leader in supply chain visibility, compliance automation, and risk management.
You will manage customer success operations for a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, you will design and execute scalable, repeatable engagement models that drive adoption and measurable outcomes across many accounts simultaneously.
Key responsibilities include:
- Developing structured onboarding programs, enablement content, and best-practice libraries that allow customers to move quickly and independently
- Creating proactive engagement strategies and self-service resources that reduce support friction while maintaining high customer satisfaction
- Managing a portfolio of government accounts through program-based (rather than 1:1) customer success models
- Collaborating with product, sales, and support teams to identify adoption barriers and optimize the customer journey
- Measuring and reporting on customer health, adoption metrics, and program effectiveness
- Balancing direct customer interaction with operational program development in a fast-moving SaaS environment
This role is ideal for a customer success professional who thrives at creating clarity and consistency at scale, enjoys both customer-facing work and operational execution, and has experience building repeatable programs that serve many accounts efficiently.
