SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 125,000 / annual
FourKites is seeking an experienced Customer Success Manager to join their Operations team in Chicago. You will own the day-to-day relationship with an assigned portfolio of enterprise customers, driving adoption, usage, retention, and satisfaction of the FourKites supply chain platform.
Key responsibilities include:
- Manage overall customer relationships and serve as the go-to expert for all FourKites platform matters
- Build consultative, strategic advisor relationships with assigned customers
- Establish critical goals and KPIs with customers, then support them in achieving those objectives
- Conduct quarterly Executive Business Reviews to review progress and identify expansion opportunities
- Identify white-space and develop upsell opportunities within your book of business
- Advocate for customer needs cross-departmentally and manage account escalations
- Develop customers for advocacy and case study opportunities
- Train customers on platform optimization and best practices for supply chain efficiency
You will partner closely with the Sales team to expand the FourKites footprint while ensuring existing customers realize maximum value. The role requires strong multitasking, cross-functional collaboration, and problem-solving in a fast-paced, high-growth environment.
Required qualifications:
- 3+ years of enterprise customer success or account management experience at a SaaS company
- Excellent ability to multitask and prioritize workload
- Demonstrated flexibility and ability to work cross-functionally
- Strong drive for efficiency and quality execution
- Ability to travel 10% or more
Preferred: Supply chain industry experience.
