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n8n is seeking a Customer Success Lead to manage and develop a team of Customer Success Managers across the West and Central US regions, reporting to the Global VP of Customer Success. This is a hands-on leadership role at a critical growth stage for the company's CS function.
You will own team recruitment, development, and leadership while building scalable processes and playbooks that drive customer value. Key responsibilities include territory planning for CSMs, establishing operating cadences that keep the team focused on strategic priorities, and ensuring risks receive appropriate internal attention.
In people management, you'll attract and empower top talent, drive productivity through automation and scalable practices, and provide regular feedback with clear development plans to support career progression. You'll understand each team member's strengths and growth areas, coaching them toward measurable outcomes.
Stakeholder partnership is central to the role. You'll build trusted collaborations with Sales, Product, and Support teams, serving as the internal voice of the customer. You'll handle complex conversations with clarity and empathy, communicate direction transparently, and help the team understand the reasoning behind company and departmental changes.
Operationally, you'll establish predictable rhythms that provide visibility into onboarding progress, value realization, and customer risk. You'll use data to inspect and improve performance, analyze trends, and coach the team to continuously raise standards.
Requirements: 2+ years of people management experience (hiring, developing, retaining high performers); 10+ years in Customer Success, Professional Services, Account Management, or similar customer-facing roles supporting large enterprises; proven cross-functional collaboration skills; tech industry experience; bachelor's degree preferred in technical or engineering field. Nice-to-haves include remote team leadership experience, familiarity with AI/automation tools (especially n8n), and startup/scale-up experience.
