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Carrot Fertility is seeking a Customer Success Executive to manage and grow relationships with strategic enterprise customers in the fertility and family care space. You will own a portfolio of enterprise accounts (10,000+ covered lives), serving as the primary trusted advisor to HR benefits leaders and decision-makers.
Key responsibilities include: owning account retention and renewal outcomes, proactively identifying at-risk accounts and developing mitigation strategies, driving member engagement and program utilization through data-informed recommendations and regular business reviews, communicating Carrot's value through clear storytelling and executive presentations, and partnering cross-functionally with Implementation, Product, Marketing, Sales, Legal, Compliance, and Member Success teams.
You will also identify expansion opportunities within existing accounts in partnership with Sales and contribute to developing scalable customer success strategies, playbooks, and best practices for the Strategic segment.
Success in the first 12–18 months means building multi-threaded relationships reflected in strong customer satisfaction and account health, delivering consistent retention and renewal results, increasing member engagement through proactive recommendations, establishing regular business review cadences that communicate value, and contributing at least one scalable playbook or process improvement adopted company-wide.
Carrot is the leading global fertility and family care platform, trusted by over 1,000 multinational employers, health plans, and health systems supporting millions of members across 195 countries. The company has received recognition from Fast Company, CNBC, and is regularly cited by The Economist, Bloomberg, WSJ, NPR, and Harvard Business Review as a leader in digital health innovation.
