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Salary: USD 130,000 - 160,000 / annual
Zero Networks is seeking a Customer Success Engineer to ensure customers maximize value from their products post-purchase. You will serve as a bridge between technical teams and customers, providing training, deployment support, and ongoing engagement to build strong relationships and drive satisfaction.
Key responsibilities include collaborating with customers to drive effective product usage through tailored deployment strategies, conducting comprehensive training sessions post-procurement, scheduling regular customer touchpoints, leading technical issue resolution in collaboration with support and R&D teams, building and maintaining strong customer relationships by understanding their goals and challenges, and gathering customer feedback to inform product improvements.
You will need a bachelor's degree in a technical field (Computer Science, Engineering) or equivalent practical experience, plus 3+ years in customer success, technical support, or related roles, ideally in SaaS or information security. Strong technical background required, including understanding of Active Directory, REST APIs, scripting (Python or PowerShell), and operating systems (Windows, Linux, Mac). Excellent communication skills are essential—you must translate complex technical concepts for non-technical audiences. Experience conducting training sessions is a plus. You should be comfortable managing multiple priorities in a fast-paced environment, thinking critically to solve problems, and working independently while collaborating cross-functionally.
