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Salary: USD 85,000 - 110,000 / annual
Hightouch is an Agentic Marketing Platform powered by a Composable CDP, enabling marketing teams to build and ship end-to-end campaigns with complete brand context and customer data. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch serves enterprises like Domino's, Spotify, and Ramp.
As a Customer Success Engineer, you'll be the technical bridge between Hightouch and its customers, ensuring they extract maximum value from the platform. You'll handle customer inquiries across multiple channels—Intercom, Slack, phone, and email—providing technical guidance and troubleshooting. The role requires understanding API documentation, familiarity with standard SaaS tools (CRMs, ESPs, ERPs), and knowledge of how customers leverage data.
You'll collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations teams. This is a high-impact position at the forefront of the customer journey, where you'll wear multiple hats in a startup environment. You'll be expected to take initiative, challenge the status quo, and play an integral role in driving exceptional customer experiences.
Key responsibilities include answering technical questions, helping customers troubleshoot integration issues, learning customer use cases, and feeding insights back to product and engineering teams. The ideal candidate is a self-starter comfortable with ambiguity, intellectually curious, and passionate about customer success. You'll need 2+ years in a customer-facing role (not necessarily technical), a technical background through experience or education, and conversant SQL skills or willingness to learn. Strong discovery, interpersonal, verbal, and written communication skills are essential.
