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Salary: USD 85,000 - 110,000 / annual
Hightouch is an Agentic Marketing Platform powered by a Composable CDP, enabling marketing teams to build and ship end-to-end campaigns with complete brand context and customer data. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by enterprises like Domino's, Spotify, and Ramp.
As a Customer Success Engineer, you'll be the technical bridge between customers and the platform, ensuring users maximize value from Hightouch. You'll handle customer inquiries across multiple channels (Intercom, Slack, phone, email) and provide technical guidance on API documentation, SaaS integrations (CRMs, ESPs, ERPs), and data fundamentals.
The role offers broad cross-functional exposure, with collaboration across Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. You'll work directly with all user types to troubleshoot issues, answer technical questions, and drive optimal customer experiences.
You'll be a self-starter comfortable with ambiguity, willing to challenge the status quo, and passionate about keeping customer promises. The position is ideal for strong team players excited to wear multiple hats in a startup environment and have impact across the organization while being at the forefront of the customer journey.
Requirements include 2+ years in a customer-facing role (not necessarily technical), a technical background through experience or education, conversance in SQL or willingness to learn, strong discovery and interpersonal skills, intellectual curiosity, humility, excellent communication, and thorough understanding of the technology industry.
