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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations deliver better experiences and increase operational efficiency. Dialpad is backed by top-tier investors including Andreessen Horowitz, GV, and ICONIQ Capital, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a Customer Success Engineer, you will be the technical bridge between Dialpad's Customer Success Management team and customers. You'll engage with CSMs to provide technical advice, conduct product demonstrations, deliver system configuration guidance, and deliver admin training. Your role focuses on helping customers understand and maximize the value of their Dialpad investment.
Key responsibilities include:
- Conducting product and feature demonstrations, including integrations from the Dialpad App Marketplace
- Delivering proactive technical audits of customer Dialpad platforms, identifying configuration gaps and recommending improvements
- Partnering with enablement teams to develop product education programs that strengthen the technical knowledge of customer success partners
- Collaborating with the CSM team throughout the entire customer experience lifecycle
You'll need strong technical curiosity, the ability to translate complex product capabilities into understandable language for non-technical audiences, and the capacity to complete sales engineering demo certification. The role reports to the Customer Success Engineering leader and operates on a hybrid basis with preferred US Core Hours (Eastern, Mountain, or Pacific time zones).
