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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Customer Success Engineer, you will be the technical bridge between Dialpad's Customer Success Management team and customers. You'll work closely with CSMs to provide technical guidance, deliver product demonstrations, and ensure customers maximize value from their Dialpad investment.
Key responsibilities include:
- Conducting product and feature demonstrations, including integrations from the Dialpad App Marketplace
- Delivering proactive technical audits of customer Dialpad platforms, identifying configuration gaps and recommending optimizations
- Partnering with the enablement team to develop and deliver product education programs that strengthen the technical capabilities of the CS team
- Supporting CSMs throughout the customer lifecycle by addressing technical questions and providing system configuration guidance
- Delivering admin training and best-practice recommendations to customers
You'll need strong technical curiosity, the ability to translate complex product functionality into language non-technical customers understand, and the capability to complete the Sales Engineering Demo Certification. This hybrid role reports to the Customer Success Engineering leader and offers flexibility with US Core Hours across Eastern, Mountain, or Pacific time zones based on your preference.
