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Salary: USD 225,000 - 275,000 / annual
CLEAR is building a secure identity platform transforming how people live, work, and travel. With 43+ million members and a growing partner network, CLEAR's solution is used at airports, stadiums, and throughout everyday life.
As Customer Success Director – Healthcare, you will own and execute CLEAR's healthcare customer success strategy, driving long-term value, adoption, and expansion across the partner ecosystem. This is a leadership role managing a high-performing Customer Success function.
Key Responsibilities:
- Own CLEAR's customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of the identity solution
- Build, develop, and lead a high-performing Customer Success team, setting clear goals, coaching team members, and driving accountability and excellence
- Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted strategic partner
- Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
- Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization
Success Metrics:
- Performance against renewals, contract expansion, and revenue growth across healthcare partners
- Product adoption, utilization, and successful rollout of new healthcare use cases
- Partner satisfaction, retention, and executive-level engagement
- Operational excellence across implementations, including on-time delivery and scalability
Requirements:
- 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant healthcare experience
- Proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes
- Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
- Strong executive presence with ability to influence and build trust with senior stakeholders internally and externally
- Strategic thinker who can translate complex problems into actionable plans and scalable solutions
- Exceptional communicator with high emotional intelligence, attention to detail, and consultative, solutions-oriented mindset
- Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
- Willingness to travel as needed to support customer relationships
