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Salary: USD 225,000 - 275,000 / annual
CLEAR is building a secure identity platform transforming how people live, work, and travel. The company serves 43+ million members across airports, stadiums, and everyday digital experiences.
As Customer Success Director for Healthcare, you will own CLEAR's customer success strategy across healthcare partners, driving adoption, retention, and expansion of the identity solution. You will build and lead a high-performing Customer Success team, setting clear goals, coaching team members, and fostering accountability and excellence.
Key responsibilities include:
- Developing and executing the healthcare customer success strategy to ensure strong adoption and expansion
- Building and leading a high-performing Customer Success function with clear accountability
- Establishing executive-level relationships with healthcare organizations to position CLEAR as a strategic partner
- Cross-functional collaboration with Business Development, Product, Technology, and Operations to deliver scalable customer experiences
- Leading end-to-end lifecycle management for complex healthcare implementations, from design through optimization
Success is measured by renewals, contract expansion, revenue growth, product adoption, partner satisfaction, and operational excellence in implementations.
You bring 8+ years in customer success, partnerships, or consulting with significant healthcare experience. You have a proven track record building and leading high-performing teams while driving measurable customer and revenue outcomes. You possess deep understanding of the healthcare ecosystem (health systems, payers, digital health), strong executive presence, strategic thinking, exceptional communication skills, and experience leading complex cross-functional initiatives in high-growth environments. Willingness to travel as needed.
