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Salary: CAD 67,000 - 74,500 / annual
Rokt is a global leader in ecommerce optimization, processing 13 billion transactions annually for major brands like PayPal, Uber, Hulu, and Fanatics. The company has grown from a Sydney startup to a $3.5B organization with 700+ employees across eight offices, maintaining 40%+ CAGR for over a decade.
As a Customer Solutions Specialist on the AfterSell by Rokt team, you will be the frontline support for eCommerce merchants using the AfterSell application. Your primary responsibilities include managing live chat and email support tickets via Intercom, providing technical troubleshooting and product guidance, and escalating complex issues appropriately. You'll educate customers on maximizing the platform's capabilities, collect and relay customer feedback to product teams, and contribute to meaningful projects that scale the support function—such as building documentation, improving ticket triage processes, and exploring partner integrations.
Rokt operates as an AI-first, builder-oriented company where team members are empowered to identify problems and implement solutions. You'll leverage AI and automation tools to accelerate troubleshooting, triage incoming conversations intelligently, identify recurring support themes, and develop scalable processes. The role requires a customer-centric mindset, entrepreneurial thinking, disciplined execution, and strong communication skills. You'll gain broad exposure across the business, build subject matter expertise in multiple areas, and directly impact how teams operate.
The company emphasizes transparency in career paths and compensation, with a well-defined career ladder based on competency. Target total compensation ranges from $67,000–$74,500 CAD, including a fixed salary of $60,000–$67,500, equity grants, and comprehensive benefits.
