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Salary: USD 86,000 - 106,000 / annual
EarnIn is seeking a Customer Solutions Specialist to lead end-to-end implementations of new payroll bureau clients adopting the EarnIn Payroll product suite. This role owns the complete implementation lifecycle—from initial system configuration through data migration, training, and go-live support—and serves as a trusted advisor to bureau partners throughout onboarding and beyond.
Key responsibilities include leading full-cycle implementations for payroll bureau clients, configuring the EarnIn Payroll platform to meet specific business rules and workflows, managing data migration activities (extraction, mapping, validation, import), and delivering training programs to bureau administrators and end users. You will provide hands-on consulting on payroll configuration best practices, compliance, and system optimization; own project plans and timelines; serve as the primary point of contact for assigned implementations; and manage scope, risks, and issue resolution. The role also involves partnering with Customer Experience and Product teams to escalate configuration gaps or product issues, conducting post-go-live support and health checks, maintaining detailed implementation documentation, and contributing to onboarding processes and customer operations.
Required qualifications include 5+ years in payroll or HCM, hands-on experience with system implementation, configuration, or consulting; proven experience managing full-cycle software implementations for B2B/SaaS platforms; strong understanding of payroll processes, tax compliance, and payroll data structures; experience with payroll data migration; excellent project management skills for concurrent implementations; strong analytical and problem-solving abilities; and excellent communication skills for presenting to and training external stakeholders. Preferred qualifications include payroll or HR certification, experience with payroll bureau/PEO/multi-client service models, and familiarity with systems like Millennium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay.
