SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Ada is an AI-powered customer service platform that has processed over 5.5 billion interactions for enterprise clients like Square, YETI, and Monday.com. The company is backed by $250M+ in funding from top-tier investors including Accel and Bessemer Venture Partners.
Ada Accelerate is the company's scaled customer success program designed to support SMB and mid-market customers through 1:many engagement models, targeted interventions, and data-driven insights. As a Customer Solutions Consultant, you will be the primary point of contact for ensuring these customers achieve their goals post-implementation and derive maximum value from the Ada platform.
Key responsibilities include:
- Provide proactive and reactive customer success support to a scaled book of SMB/MME business, resolving inquiries and advising on AI platform optimization
- Leverage internal tools and AI-powered automations to surface actionable customer insights at scale
- Design and execute both automated and human-touch engagement strategies (proactive touchpoints, demos, renewal discussions, strategy sessions) to drive revenue and retention
- Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction
- Host ad-hoc customer meetings providing Q&A and live support
- Drive platform adoption and utilization with focus on increasing automated resolutions
- Collaborate cross-functionally with Professional Services, Sales, Revenue Operations, Data Analytics, Product, and Marketing teams
- Provide feedback to Product Management and Engineering to inform product improvements
You will need 2+ years of customer success, strategy, implementation, or technology consulting experience, ideally in a scaled CS model. Technical knowledge of APIs and familiarity with common SaaS platforms (Shopify, Salesforce, Zendesk, HubSpot) is required. Strong communication skills, ability to explain technical concepts to non-technical audiences, and experience building relationships with senior stakeholders are essential. You should be analytically curious, data-driven, resourceful, and comfortable thriving in ambiguity while managing multiple competing priorities in a fast-paced environment.
