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Curri is a YC-backed on-demand logistics platform serving the construction and industrial supply industry. Founded in 2018 and headquartered in Ventura, CA, Curri operates a nationwide fleet of cars, trucks, and flatbeds to solve last-mile delivery inefficiencies.
As a Customer Service Operations Representative, you will be the backbone of our delivery success, managing the entire customer and driver experience from booking through drop-off. You'll work in a fast-paced environment where your problem-solving directly impacts operational efficiency and customer satisfaction.
Key responsibilities include:
- Facilitate deliveries from initial booking through successful completion, managing all touchpoints
- Provide best-in-class support to customers and drivers via chat and phone
- Communicate with pickup and drop-off contacts to ensure smooth, successful deliveries
- Identify operational pain points and provide feedback to optimize logistics and processes
You should bring a positive attitude, strong critical thinking skills, and excellent communication abilities (both written and verbal). Proficiency with G-Suite tools (Google Docs, Sheets) is required. Top-notch customer service instincts and a self-starter mentality are essential.
Curri offers competitive salary, health/dental/vision insurance, 401(k), and equity compensation. The company emphasizes work-life balance and personal development, viewing your time at Curri as an opportunity for growth and meaningful contribution to a dynamic startup solving real industry problems.
