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MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. The Customer Quality Engineer serves as a technical bridge between customers and regional Quality Teams, managing quality-related issues and driving continuous improvement across the manufacturing network.
Reporting to the Head of Global Quality, you will own customer quality requirements integration, support APQP and PPAP activities, and ensure consistency across manufacturing partners. Key responsibilities include reviewing and implementing customer quality specifications, coordinating with regional Supplier Quality Engineers, providing subject matter expertise to Program Managers, and acting as the primary point of contact for quality escalations and supplier corrective action requests (SCARs).
You will identify opportunities to enhance MISUMI Americas' Quality Management System, implement performance indicators, and establish quality as an order-winning differentiator rather than a baseline requirement. The role requires balancing customer advocacy with pragmatic pushback on unreasonable demands, while maintaining strong communication across global teams operating in different time zones.
Required qualifications include a Bachelor's degree in a technical subject (Master's preferred), minimum 3 years of Quality Engineering or Program Management experience in mechanical part manufacturing, fluency in GD&T principles, and strong understanding of quality principles and manufacturing processes. Preferred skills include Six Sigma certification, metrology expertise, familiarity with injection molding/3D printing/sheet metal, and knowledge of ISO standards (9001, 13485, IATF16949). You must demonstrate structured problem-solving abilities, data-driven decision-making, and the ability to work effectively across global organizations.
