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Binti is a mission-driven software company serving state and county government agencies in social services, with a focus on child welfare. The company has helped approve over 100,000 families to foster or adopt and supports 49% of the nation's child welfare system. Based in San Francisco with ~90 employees and backed by top-tier investors including Founders Fund and First Round Capital, Binti is expanding its product offerings and hiring a Customer Operations Specialist to join the Customer Success team.
In this newly created role, you will own the end-to-end renewal process once a Strategic Partnership Lead secures a customer commitment. Your core responsibilities include: tracking the full renewal book and proactively flagging upcoming renewals; serving as the handoff point when deals are secured, capturing deal terms directly; liaising with Contracts and Finance teams to execute agreements and invoicing; following up with customers and internal teams until contracts are fully executed and reflected in Salesforce; and administering the Salesforce CRM for Customer Success, including data hygiene, permissions, and workflows.
Beyond renewals execution, you will shape how Customer Success measures and reports on itself. This includes defining health scoring methodology, building renewal and expansion forecasting rollups for leadership, maintaining integrations feeding CS systems, helping define playbooks for adoption and expansion stages, and supporting lightweight dashboard reporting. You'll manage multiple cross-functional threads simultaneously—Legal, Finance, Sales, and CS—while maintaining strong attention to detail and proactive communication.
The ideal candidate has 2–5 years of experience in renewals operations, deal desk, CS/sales operations, contracts coordination, or order management, ideally in SaaS or subscription businesses. You should be proficient with Salesforce administration, comfortable reading and tracking contract terms, skilled with reporting/BI tools like Metabase or Sigma, and experienced managing multiple cross-functional threads under deadline. Experience with Maxio, Linksquares, and DocuSign is a strong plus. The role has a seasonal rhythm, flexing into broader operational work as renewal volume fluctuates.
Binti is headquartered in San Francisco with a strong preference for Bay Area-based candidates to enable in-person collaboration on designated office days (Mondays and Thursdays). The company offers above-market compensation including salary and equity, comprehensive insurance coverage (99% of premiums covered), flexible vacation, 13 paid holidays plus additional days, 16 weeks of paid parental leave, separate sick/mental health time, 4 weeks of sabbatical after 4 years, 401k, commuter benefits, FSA/DCFSA, and a $5,000 annual volunteer bonus for CASA participation.
