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Zero Networks is seeking a Customer Operations professional to lead strategic initiatives that automate and optimize workflows across customer and partner operations. This role sits at the intersection of operations, product, and engineering, requiring close collaboration with Product, Engineering, and Customer Engineering teams to translate operational challenges into scalable technical solutions.
Key responsibilities include:
- Designing and implementing systems integrations and API-based automation to streamline internal processes
- Building platform integrations that enhance operational efficiency and customer experience
- Developing and executing end-to-end automation strategies that reduce manual overhead
- Architecting scalable, secure, and reliable technical operations infrastructure
- Defining the operational tech stack and automation roadmap as the company scales
- Collaborating cross-functionally to identify bottlenecks and implement technology-driven solutions
- Ensuring reliable, secure operations that support customer success and partner enablement
The ideal candidate brings strong experience in systems integration, API-based automation, and SaaS operations. You are passionate about leveraging technology to solve real-world business problems, improving customer experience, and building scalable operational processes. This is a unique opportunity to shape operational strategy and technical infrastructure during a critical growth phase.
