SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: MXN 600,000 - 720,000 / annual
Owner is an AI-native platform helping local business owners (starting with restaurants) succeed online. The platform consolidates website, online ordering, CRM, POS, and more into a single agentic system. Since 2020, Owner has generated tens of millions in revenue, processed over a billion dollars in online orders, and helped 20,000+ restaurant owners save nearly $200 million in fees.
As a Customer Onboarding Specialist, you will be the first point of contact for newly-signed Mandarin-speaking restaurant partners joining the Owner platform. You'll manage a portfolio of partners at various stages of the onboarding journey, ensuring smooth launches of their mobile apps and websites.
Key responsibilities include:
- Welcoming and onboarding Mandarin-speaking restaurant partners
- Managing high-volume inbound/outbound communications (email, calls, SMS) via Salesforce
- Collecting necessary assets and information from partners
- Coordinating internally across product and engineering teams
- Setting proper expectations ahead of launch and ensuring smooth handoff to Restaurant Success Managers
- Advocating for restaurant owners to maintain ownership of their digital presence
- Coaching partners on best practices for online ordering setup, backed by data and SEO testing
- Providing product feedback to shape the platform's future
- Working on process improvement initiatives
This is a fast-paced, KPI-focused role requiring strong organizational skills, attention to detail, and excellent time management. You'll work closely with cross-functional teams and have direct impact on product development.
The role is 100% remote and can be based in Mexico, Colombia, or Costa Rica.
REQUIREMENTS:
- Native-level proficiency in Mandarin and English (C1/C2 level required for both reading, writing, and verbal communication)
- Ability to effectively manage multiple accounts at various onboarding stages
- Growth mindset and commitment to professional development
- Solutions-oriented approach with ability to identify issues and take ownership
- Ability to thrive in fast-paced, change-heavy environments
- Plus: 1+ year experience in the restaurant industry
