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Justworks is seeking a Customer Onboarding Manager to serve as the primary point of contact for new customers, owning the end-to-end onboarding experience. In this role, you will project manage implementations, ensuring timely completion of all milestones and delivering tailored onboarding calls based on customer needs.
You will take a consultative approach to understand customer goals and align onboarding accordingly, proactively monitoring progress and driving accountability across stakeholders. Key responsibilities include identifying risks and blockers, leading resolution strategies across cross-functional teams, and providing guidance on product configuration, payroll readiness, and best practices.
You will triage and resolve customer inquiries while maintaining a high-quality, responsive experience. You'll partner closely with the Sales team to ensure a seamless transition into onboarding and prepare completion summaries and transition documentation.
The ideal candidate brings a service-first mindset, strong stakeholder management skills, and the ability to navigate ambiguity. You are confident leading customer conversations, asking thoughtful questions, and translating insights into actionable plans. You excel at explaining complex concepts clearly and guiding customers toward best practices.
You are adaptable and solution-oriented, able to troubleshoot challenges and make informed decisions that keep onboarding on track. You continuously refine your approach and contribute to a high standard of customer experience. The role requires strong communication skills, project management discipline, and a genuine commitment to customer success.
