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Hoxhunt is building AI-driven human risk management software that combines personalized security awareness training with real threat detection and behavioral science. The company is expanding its customer success operations into APAC and seeking a Customer Onboarding Manager to establish local presence in Singapore.
In this role, you will own customer onboarding projects end-to-end for mid-market and SMB customers, managing multiple implementations simultaneously from initial kickoff through technical setup, launch, and handover. You'll guide customers through standardized implementation processes, explain technical requirements to non-technical stakeholders, and drive Proof of Concept projects with clear success criteria. A key part of your work involves change management—helping customers build internal communication strategies and launch plans that drive user adoption across their organizations.
You'll troubleshoot implementation challenges, collaborate with specialists when needed, and recommend appropriate onboarding approaches based on customer goals. You'll act as a connector between internal teams (Sales, Customer Success, EMEA onboarding) and customers, representing Hoxhunt in frequent face-to-face interactions and on-site meetings typical of the APAC market.
Success in the first 3 months means mastering the Hoxhunt platform and onboarding methodology, managing a portfolio of implementations, and building cross-functional relationships. By month 6, you'll autonomously drive onboardings to successful launches, hit project timelines consistently, and contribute to making the process more scalable and efficient for the region.
You'll report directly to the Chief Customer Officer in Singapore with a dotted line to the Onboarding Lead and wider EMEA onboarding team, giving you both local support and access to a global network of 60+ CS professionals. The role is hybrid with weekly office visits expected.
Requirements:
- 2+ years of experience in customer onboarding, implementation, Customer Success, account management, or customer-facing SaaS roles
- Proven ability to manage multiple customer projects simultaneously in fast-paced environments with strong organizational and prioritization skills
- Technical confidence to discuss SaaS setups, gather technical prerequisites, and guide implementations (curiosity and willingness to learn technically matters more than deep expertise)
- Strong customer communication skills, proactive attitude, and ability to maintain momentum and accountability across stakeholders
- Collaborative mindset and experience working closely with Sales, CS, and cross-functional teams
- Comfort navigating ambiguity and building processes from scratch as APAC operations are still being shaped
- Ability to work autonomously while staying connected to global team
- Full professional proficiency in English and Mandarin (required)
Bonus qualifications:
- Experience onboarding SMB/mid-market SaaS customers across APAC or other international markets
- Familiarity with M365, SSO, SCIM, identity management, or SaaS integrations
- Experience with change management, user adoption, or internal launch communications
- Background in cybersecurity, HR tech, employee engagement, or SaaS products requiring organization-wide adoption
- Fluency in Malay, Tagalog, or other regional languages
