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Halter is a climate-tech company enabling ranchers to run productive and sustainable operations through innovative grazing management technology. The company is backed by tier-1 investors including Founders Fund, Bessemer Venture Partners, and DCVC.
As Customer Onboarding Lead (Launch Lead) for the U.S., you will lead a team of 5-6 Onboarding Representatives (Launch Representatives) deploying Halter onto new ranches across the United States. This is a leadership role with significant ownership and accountability.
Key Responsibilities:
OWN US LAUNCH PERFORMANCE
- Deliver against US new deployment ARR (Annual Recurring Revenue) goals
- Lead the regional operating rhythm to ensure consistent customer delivery as the company scales
- Monitor leading indicators of risk and opportunity, and act through your team to improve outcomes
- Identify patterns across customer segments and shape strategies that improve adoption, time-to-value, and long-term retention
- Track and improve US customer satisfaction metrics
- Balance high-touch customer experience with operational efficiency
LEAD AND DEVELOP YOUR TEAM
- Manage day-to-day delivery and performance of 5-6 Launch Representatives against launch targets
- Set clear expectations and drive execution through team routines, coaching, and accountability
- Plan US capacity and capability to match new deployment ARR growth
- Hire, onboard, and ramp new Launch Representatives in line with regional growth plans
- Build a high-performance culture through coaching, feedback, development plans, and upskilling
- Champion process consistency, tooling hygiene, and quality standards
OWN LAUNCH COST AND EFFICIENCY
- Deliver against regional ARR goals and own regional Launch cost
- Improve efficiency without compromising customer outcomes or experience
- Identify low-value work and redesign team operations
- Build repeatable workflows that reduce time-to-resolution and operational overhead
- Escalate systemic issues to the Global Launch team for root-cause resolution
CROSS-FUNCTIONAL PARTNERSHIP
- Work closely with Sales to manage handoffs and set clear customer expectations
- Partner with Revenue Operations and Support to keep launches operationally sound
- Provide Product and Engineering with structured feedback based on regional context and adoption barriers
- Represent the US region in global planning, forecasting, and improvement initiatives
You'll be close enough to the field to understand what's actually happening on ranches while being operational enough to spot patterns, fix what's broken, and build what's missing.
QUALIFICATIONS AND REQUIREMENTS
- Track record leading customer-facing teams that deliver real outcomes at scale
- Experience coaching and developing frontline team members with clear expectations and consistent follow-through
- Strong operator: manages multiple priorities, builds clean feedback loops, and drives work to completion
- Comfort using data to diagnose what's working, what's not, and where to focus
- Ability to zoom out to redesign team operations and zoom in to unblock stuck deployments
- Bias to action: makes good decisions with imperfect information; knows when to escalate, experiment, and standardize
- Confident partnering across functions and influencing without relying on authority
- Clear, direct communication
- Genuine care for the people served and the quality of the work
NICE TO HAVES
- Agriculture or ranching experience
- Startup or high-growth environment experience
- Familiarity with tools like Salesforce, Intercom, or similar systems
- Experience working in ag-tech
