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Checkout.com is a global fintech payments platform processing over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. The company is establishing a new Operations Hub in Mexico City to support its rapidly growing merchant base and expansion across the Americas.
You will be a foundational compliance operations leader responsible for building and managing the Mexico City hub's Transaction Monitoring (TM) and Screening operations team. This role is critical to Checkout.com's "Follow-the-Sun" global compliance model, providing seamless 24/7 coverage across jurisdictions.
Key responsibilities include:
**Operational Excellence**: Execute Level 1 and Level 2 Transaction Monitoring and Screening across all operating markets. Work closely with the Mauritius Operations Manager to ensure unified global processes, seamless shift handovers, and consistent alignment. Drive operational metrics (SLAs, quality, case volumes, productivity) using data-driven approaches to identify bottlenecks while maintaining high velocity. Bridge Quality Assurance and Quality Control findings with daily operations to reduce quality drift.
**People Leadership**: Lead end-to-end recruitment and onboarding for the Mexico compliance team, selecting talent aligned with technical requirements and company values. Build a "speak-up" culture where analysts feel psychologically safe flagging risks and reporting errors. Foster high performance through regular 1:1s, career development pathing, and initiatives connecting the team to the global mission. Serve as a pragmatic voice during process transitions and organizational change.
**Stakeholder Management**: Maintain strong communication with global teams for unified operational health visibility and capacity forecasting. Partner with the Operations Excellence Team on new product launches and market expansions, ensuring comprehensive training and operational readiness. Prepare monthly operational deep-dives for senior leadership translating metrics into strategic insights on risk trends and resource utilization. Serve as primary contact during internal audits and regulatory examinations.
Required qualifications: 7+ years AML/Compliance Operations experience with at least 3 years in people management within FinTech or global banking. Deep understanding of transaction monitoring workflows and sanctions/screening protocols. Proven ability to build high-performing teams in fast-paced environments. Strong track record attracting, developing, and retaining talent. Excellent attention to detail and problem-solving skills. Experience supporting international markets and jurisdictional requirements preferred. CAMS or ICA certification highly preferred. Proficient in English; French fluency a plus.
