SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Workstream is a Series B, high-growth HR, payroll, and hiring platform purpose-built for the hourly workforce. The company serves leading brands including Burger King, KFC, IHOP, and Culvers, backed by top-tier VCs like Founders Fund, BOND, and Coatue.
As a Customer Implementation Specialist for US Payroll, you will lead new client onboarding for small to medium-sized businesses during their critical first 60–90 days. You'll be a core member of the customer success team, working closely with sales, product, and engineering to ensure customers achieve their goals.
Key responsibilities include:
- Define and maintain implementation programs for SMB clients, including timelines, stakeholders, deliverables, and technical requirements
- Lead new client onboarding with empathy and clear communication via email and video calls
- Explain complex payroll and HR concepts in accessible ways
- Ask probing questions to understand client needs and pain points
- Manage implementation success measured by a balanced scorecard
- Coordinate across internal teams to remove blockers and accelerate customer time-to-value
You should be tech-savvy, detail-oriented, and passionate about helping businesses and their hourly employees thrive. The role is fully remote with flexible PTO, performance bonuses, a $50 monthly stipend, company-issued device, and access to a team of Stanford, MIT, Google, and Harvard alumni.
