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Workstream is a Series B, venture-backed HR, payroll, and hiring platform purpose-built for the hourly workforce. The company serves leading brands including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers, addressing a market of 2.7 billion hourly workers globally.
As a Customer Implementation Specialist, you will lead new client onboarding for small to medium-sized businesses during their first 60–90 days with Workstream. You'll be a core member of the customer success team, working closely with sales, product, and engineering to ensure customer success.
Key responsibilities include:
- Define and maintain implementation programs for SMB clients, including timelines, stakeholders, deliverables, and technical requirements
- Own the end-to-end implementation process for assigned clients
- Lead new client onboarding with empathy and clear communication
- Explain complex payroll and HR concepts via email and video calls
- Ask probing questions to understand client needs and pain points
- Measure success via a balanced scorecard tracking client onboarding outcomes
You should be tech-savvy, detail-oriented, and capable of managing multiple client implementations simultaneously. The role is fully remote and based in Manila, Philippines, with flexibility to work across US and Philippine holidays. You'll receive a company-issued device, $50 monthly stipend, annual bonus, and flexible PTO. The company emphasizes career growth and internal mobility for high performers.
