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Weave is seeking a Customer Implementation Specialist to manage the end-to-end setup, configuration, and deployment of its software and phone system solutions for multi-location office clients. In this hybrid role (Monday–Wednesday in-office, Thursday–Friday optional remote), you will serve as both project manager and trusted advisor, overseeing system installation, coordinating technical resources, and guiding customers through implementation.
You will develop and maintain relationships with a portfolio of multi-location customers at various implementation stages, acting as the primary point of contact for each. Key responsibilities include managing project timelines, setting clear expectations, training customers on platform best practices, providing exceptional customer experience, triaging and troubleshooting issues, coordinating with adjacent teams, and using data and reports to inform decision-making. You will help customers maximize return on investment and accelerate time-to-value while ensuring smooth adoption and long-term success.
This position reports to the Manager of Onboarding and requires a blend of project management expertise, technical acumen, and customer-centric problem-solving in a fast-paced, KPI-driven environment.
REQUIREMENTS:
- 2+ years of project management or implementation experience in a customer-facing role
- General networking and VoIP knowledge with technical troubleshooting experience
- Hands-on experience with CRM tools (Salesforce, HubSpot, or similar)
- Critical thinking and advanced problem-solving skills
- Ability to prioritize and manage a pipeline of projects
- Excellent written and verbal communication skills; ability to simplify complex technical concepts
- Strong technical aptitude
- Customer-centric mindset
PREFERRED:
- Bachelor's degree
- Project management experience and/or PMP certification
- Self-motivated, proactive, highly organized approach
