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Figma is seeking a Customer Enablement Manager to join its Berlin hub (with remote flexibility) to drive product adoption and customer success for large, strategic accounts. In this role, you'll manage the adoption journey for a portfolio of enterprise customers, designing and delivering tailored enablement strategies that unlock value from the Figma platform.
You'll work cross-functionally with Account Executives, Onboarding Managers, Technical Account Managers, and Solutions Consultants to ensure seamless customer experiences. Key responsibilities include understanding customer goals and success metrics, developing bespoke enablement plans, delivering customized training sessions, and proactively identifying expansion opportunities and renewal risks.
Your day-to-day will involve building trusted relationships with stakeholders across customer organizations—from individual contributors to senior leaders—and using product data to inform engagement strategies. You'll share best practices and use cases to help teams maximize Figma's capabilities, acting as a strategic advisor and trusted partner.
The ideal candidate brings 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or a related SaaS customer-facing role. You'll need excellent communication skills, strong product knowledge, a consultative problem-solving approach, and a proven track record of driving measurable outcomes through cross-functional collaboration. Experience with Figma or design collaboration tools is a plus but not required.
