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The Customer Enablement Manager role sits within MURAL's Scaled and Digital Customer Success team, reporting to the Director of Customer Success. This position is responsible for bringing the company's customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs.
Key responsibilities include executing scalable education initiatives across self-guided, live, cohort-based, and peer-led learning experiences. You will design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. The role involves developing and maintaining high-quality reusable content such as courses, guides, videos, templates, and interactive simulations that help customers adopt priority use cases and reduce time-to-value.
Cross-functional collaboration is central to this position. You will partner with Product, Marketing, and Customer Success teams to align education with product launches and identify education gaps. Additionally, you'll deliver internal enablement to CS teams globally to ensure consistency in customer journey execution and outcomes.
Success in this role requires translating customer needs and product capabilities into clear, actionable learning experiences. You will track and measure learning engagement, proficiency, and product adoption metrics to continuously improve program effectiveness and demonstrate ROI.
Required qualifications include 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS environments. You should have proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. Strong content creation skills are essential, with the ability to simplify complex product workflows into actionable learning assets. A data-informed mindset and comfort using product and learning metrics to drive improvements are critical. Experience with LMS platforms, digital adoption tools, and AI-enabled learning solutions is valued. Familiarity with collaboration platforms like Mural and design thinking principles is preferred.
