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Teya is a Series C fintech company building a financial platform for local businesses across Europe. As a Customer Due Diligence (CDD) Operations Analyst, you will review and manage customer due diligence cases across onboarding, event-driven triggers, and periodic reviews as part of the Financial Crime team. You'll ensure customer information is captured accurately, decisions are well-documented, and regulatory requirements are met while maintaining a high-quality customer experience.
Key responsibilities include reviewing onboarding, event-driven, and periodic review CDD cases within agreed SLAs and to a consistently high standard. You will collect and assess customer information in line with Teya's risk appetite and regulatory requirements, making risk-based decisions that are proportionate, documented, and defensible. You'll produce clear, complete case documentation that tells the story of a decision, including rationale for edge cases without gaps requiring follow-up.
You'll exercise sound judgment on ambiguous cases, escalating where genuinely needed rather than routinely, and articulating reasoning clearly. The role involves identifying patterns or anomalies across casework and raising issues proactively with proposed solutions to contribute to continuous improvement of CDD processes. You'll collaborate effectively with colleagues across Compliance, Sales, and Customer Support to gather information and resolve queries efficiently.
The position requires engaging constructively with new tooling and AI-augmented workflows, looking for smarter ways to work rather than defaulting to legacy manual approaches. You'll keep up to date with AML/KYC regulations, financial crime typologies, and internal policy changes to ensure casework reflects current standards and best practice.
Required qualifications include a minimum of 2 years of experience in a CDD, KYC, or financial crime operations role, ideally within payments, card acquiring, or e-money. You need working knowledge of UK and EU AML/KYC regulations and understanding of how they apply to customer due diligence activity. Familiarity with card acquiring and/or e-money or banking products and associated financial crime risks is essential.
You should have strong analytical skills to interpret customer information and risk indicators, sound judgment in ambiguous situations, and excellent written communication skills. Strong organizational abilities, attention to detail, and the ability to manage a varied caseload against volume targets and SLAs are critical. A strong sense of ownership and collaborative team-player approach with good interpersonal skills are valued.
