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Bliq is seeking a Customer Deployment Manager to own the end-to-end customer journey from contract signature through successful real-world deployment and ongoing account growth. This role bridges project management and customer relationship ownership in a complex, hardware-driven environment.
You will take over customers from the Account Executive and translate commercial agreements into detailed deployment plans with clear milestones, owners, dependencies, and deadlines. Each customer represents a distinct project with unique vehicles, operating models, users, integrations, locations, and regulatory requirements. Your responsibility is to turn the commercial agreement into something that works operationally on the road.
Key responsibilities include:
- Own business customers through the full deployment lifecycle and manage the relationship post-launch
- Define operating models with customers and internal teams, covering vehicles, fleet operations, remote operations, dispatch, and service requirements
- Coordinate stakeholders across product, engineering, operations, sales, management, external partners, and customers
- Identify and resolve blockers before they become launch delays
- Own customer communication throughout implementation, ensuring clarity on expectations, decisions, and open issues
- Work with local regulators and authorities to secure required permissions and operational conditions
- Manage market-specific requirements across European deployments
- Solve operational problems quickly once vehicles are live and ensure excellent customer support
- Build strong relationships with customer decision-makers and operating teams
- Track deployment performance and convert operational data and feedback into improvements
- Identify expansion opportunities (additional vehicles, locations, use cases, services)
- Own renewals and commercial expansion alongside the Commercial Lead
- Create internal reporting on project status, risks, decisions, and customer needs
- Build reusable deployment processes, templates, checklists, and account management systems
- Feed recurring customer requirements back into product and operational priorities
- Help establish Bliq's deployment and account expansion playbook from the ground up
The role combines hands-on project management with customer-facing ownership. Some days involve working through deployment plans, timelines, spreadsheets, and operational requirements. Other days involve customer meetings, coordination with local authorities, operational problem-solving, and identifying expansion opportunities.
Requirements:
- Minimum 2 years of experience in a customer-facing role involving project delivery, account management, implementation, or comparable environment
- Obsession with customer experience and personal ownership of problem resolution
- Excellent project management skills with ability to coordinate multiple stakeholders, dependencies, and deadlines
- Clear communication with customers and internally, including difficult conversations
- Comfort switching between customer meetings and detailed back-office execution
- High organization and reliability; demonstrated ability to keep projects moving
- Strong problem-solving skills and ability to create structure for novel challenges
- Proficiency with Google Sheets and comfort with operating models, budgets, timelines, and quantitative assumptions
- Commercial instinct to identify opportunities for deepening and expanding customer relationships
- Ability to work across technical and non-technical teams and translate between customer requirements and internal execution
- Effective use of AI for research, preparation, documentation, analysis, and automation
- Figure-it-out mindset and comfort with incomplete information
- Ability to manage multiple customer projects simultaneously while maintaining high standards
- Professional fluency in German and English; additional European languages a plus
- Based in Berlin
- Willingness to travel regularly to customer deployments across Europe
- Experience with mobility, automotive, fleet operations, hardware, logistics, public transport, regulated industries, or physical technology is a strong plus
