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Allica Bank, the UK's fastest-growing fintech, is seeking a CRM & Revenue Operations Manager to lead the optimization and continuous improvement of HubSpot across multiple product pipelines. This role combines strong CRM expertise with analytical problem-solving, structured project delivery, and stakeholder management—it is not a pure administrator position.
You will work cross-functionally with HubSpot administrators, Product, Sales, Marketing, Operations, Data, Risk, Compliance, and Technology teams to ensure CRM processes are effective, scalable, and well-controlled. You will independently lead CRM projects end-to-end, manage stakeholders, improve data quality and reporting, run governance forums, and translate business problems into practical CRM, process, reporting, automation, and data solutions.
Key responsibilities include: leading complex CRM initiatives from discovery through implementation and post-launch review; managing multiple simultaneous projects across product and stakeholder groups; creating project plans, roadmaps, and requirements documentation; using CRM data to identify pipeline issues, process inefficiencies, and adoption gaps; defining and improving key metrics (pipeline conversion, stage aging, SLA performance, activity, data completeness); providing product ownership for HubSpot objects, properties, pipelines, workflows, permissions, and integrations; reviewing proposed changes for scalability, reporting impact, data quality, and compliance; identifying opportunities to improve customer and operational journeys through better CRM processes; supporting the design of workflows and automation that maintain appropriate controls; and using AI-enabled tools responsibly to accelerate analysis, documentation, and stakeholder communication.
You should be commercially aware, hands-on, and proactive with strong analytical and problem-solving skills. Required experience includes leading CRM, Revenue Operations, Sales Operations, or business transformation projects in complex organizations; proven project management capability managing multiple initiatives independently; comfort with HubSpot or similar CRM platforms; understanding of CRM data quality, reporting definitions, and user adoption; and excellent stakeholder management skills including confidence working with senior stakeholders. Comfort using AI tools responsibly and the ability to work through ambiguity while bringing structure to complex problems are essential.
