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Statusphere is an influencer-marketing technology platform that helps enterprise brands scale human-generated content across social, retail, and paid media channels. The platform uses AI to automate creator program management, from sourcing and vetting to fulfillment, compliance, and rights management. Brands like Express, Parlux, Kendo Brands, and LG H&H use Statusphere to drive social SEO and measurable sales impact.
The Creator Care Payments Specialist reports to the Sr. Manager of Creator Care and owns day-to-day payment processing, monitoring, and resolution while delivering exceptional support throughout the creator journey. The role splits time between payment operations (primary focus) and broader creator support responsibilities.
Payment Operations (50%): Manage end-to-end creator payment operations via Tipalti and the joinstatus platform. Investigate and resolve payment exceptions including failed, rejected, delayed, or returned payments by identifying root causes and coordinating with internal teams and Tipalti Support. Support creators through the payment process by communicating status, guiding tax form and banking information updates, and ensuring compliance. Review payment eligibility, validate W-9 and tax documentation, and maintain accurate records while safeguarding sensitive financial information. Drive continuous improvement by identifying recurring issues, recommending workflow enhancements, and partnering with Finance, Product, Engineering, and Operations teams.
Creator Support (50%): Monitor email, DMs, and creator-facing chat to respond to inquiries in a timely, professional, and empathetic manner. Assist with creator collaboration onboarding and setup as backup support. Review creator compensation eligibility and manage inbox workflows by routing conversations to appropriate teams. Provide proactive follow-up on collaboration updates and campaign changes. Identify process improvement opportunities from the creator perspective. Maintain detailed documentation of interactions and resolutions. Research and troubleshoot creator issues, escalating complex inquiries when needed. Contribute to support documentation and knowledge base resources. Stay updated on influencer marketing trends.
Required: 2+ years of experience in creator support or influencer marketing. Strong problem-solving skills, attention to detail, and ability to identify patterns and root causes. Understanding of data privacy and safeguarding PII, banking information, and tax documentation. Dependable, organized, service-oriented, with full ownership mentality. Self-starter with critical thinking and interpersonal skills. Growth mindset and ability to learn and pivot. Clear written and verbal communication. Proven ability to prioritize and multitask. Comfortable working independently and as part of a team.
