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ClassPass (part of Playlist) is seeking a Corporate Launch Specialist to serve as the primary point of contact for new corporate wellness partners. This role bridges the gap between Sales and Account Management, focusing on smooth onboarding and successful program launches.
You will lead the implementation of corporate ClassPass programs, ensuring qualifying client accounts transition smoothly from contract signature through the first 90 days. Key responsibilities include delivering outstanding service to new corporate partners, executing launch activities (partner handoff calls, webinars, employee communications), and driving subscriber acquisition targets. You'll communicate the ClassPass value proposition, demo the enrollment process, and highlight platform tools to maximize adoption.
During the critical first 90 days, you'll troubleshoot partner issues, advocate for clients, escalate bugs, and communicate pain points and feature requests to internal teams. You'll build trusted relationships through clear communication, strong organization, and proactive issue resolution. The role requires collaboration across functions to improve processes and support ad hoc projects.
This is an excellent mid-level opportunity for those building careers in Account Management, Client Services, Business Operations, or Programme Management. You'll thrive in a fast-paced startup environment, managing multiple projects simultaneously while maintaining meticulous attention to detail.
Minimum qualifications: 1+ year in a customer/client-facing role, detail-oriented execution, excellent organizational and communication skills, strong technical aptitude, and a growth mindset. You should be comfortable in dynamic environments and proactive about continuous improvement.
