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Rohlik operates an end-to-end logistics network across Central and Eastern Europe, delivering over 20,000 fresh and supermarket products same-day through in-house technology, automated distribution centers, and last-mile delivery. As Process Manager, Operations, you will optimize and scale this operational model across five European markets (Czech Republic, Germany, Austria, Hungary, Romania), sitting at the intersection of business operations and product development.
This is a hands-on, analytical role combining field work with technical specification. You will spend time on fulfillment center floors, analyze workflow data, design detailed process specifications for software developers, and ensure seamless rollouts across the multi-country network.
Key responsibilities:
- Identify bottlenecks and root causes across fulfillment center and last-mile operations through process analysis.
- Develop and document detailed target process designs, translating business requirements into technical specifications for Product Owners and developers.
- Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline workflows.
- Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions.
- Define process KPIs, build business cases (ROI, budgets, timelines), and track measurable impact post-rollout.
- Write SOPs, prepare change management documentation, and support site teams through process rollouts.
- Feed field insights into continuous improvement roadmaps and strategic operational initiatives.
The role offers direct ownership of operational impact, working with advanced warehouse automation, robotics, AI-driven decision systems, and autonomous last-mile delivery technology.
REQUIREMENTS:
- 2–3 years of experience in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL).
- Strong process toolbox: hands-on mastery of VSM, DMAIC, Ishikawa, and SIPOC.
- Data-driven mindset with strong analytical skills and advanced Excel capabilities (pivot tables, complex formulas).
- Proven ability to translate operational business requirements into clear process documentation for software engineering teams.
- Solid documentation skills: SOPs, training materials, and change management frameworks.
- English proficiency at B2 level minimum (written and spoken).
- Willingness to travel up to 50% across operational sites in 5 countries.
Nice-to-haves: Lean Six Sigma certification (Green/Black Belt), SQL or BI tools knowledge, Agile/Scrum experience with software development teams, familiarity with warehouse automation or robotics.
