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MaintainX is seeking a bilingual Implementation Analyst to support customer onboarding and deployments of its AI-powered maintenance and asset management platform. The company serves 14,000+ customers including Duracell, Shell, Cintas, and Brenntag, and recently raised $150M in Series D funding, bringing total funding to $254M.
In this customer-facing role, you will lead mid-market customers through successful implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues. You'll own implementation tasks including data structuring, data migration, and product training. You'll lead meetings with client stakeholders, deliver formal training to end-users, and provide knowledge transfer to internal team members throughout the onboarding process. You'll track and communicate client issues, proactively troubleshoot and resolve problems, and participate in multiple accounts with varying deadlines and milestones.
Required qualifications include 1+ years of relevant experience in software implementation, customer onboarding, or application engineering. You must be fluent in both English and Spanish with the ability to confidently communicate and deliver implementation in both languages in a business setting. A BEng degree or equivalent is required. Experience in manufacturing and/or industrial space is preferred. You should have excellent communication, presentation, facilitation, time management, and interpersonal skills. Proficiency in Microsoft Excel is essential, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data. You must be able to manage multiple priorities and perform well in a fast-paced environment while maintaining high quality and client satisfaction. You should be tech-savvy with the capacity to become well-versed in the MaintainX software within 30 days to advise customers effectively.
