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MaintainX is a leading AI-powered maintenance and asset management platform serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. The company raised $150M in Series D funding (total $254M) and was named to the Forbes 2025 Cloud 100 list.
As an Implementation Analyst, you will be the primary point of contact for mid-market customers during their onboarding journey. You'll own the end-to-end implementation process, including platform configuration, data migration, business requirements gathering, and technical troubleshooting. Your responsibilities include leading implementation meetings with client stakeholders, delivering formal training to end-users, managing data structuring and migration tasks, and ensuring customers achieve maximum value from the MaintainX platform.
You'll work across multiple customer accounts simultaneously, managing competing deadlines and milestones while maintaining high quality and client satisfaction. The role requires fluency in both English and Spanish to support bilingual customer bases, particularly in the manufacturing and industrial sectors. You'll collaborate closely with internal teams to translate maintenance and operational processes into effective platform workflows and provide knowledge transfer throughout the onboarding process.
Key requirements include 1+ years of software implementation, customer onboarding, or application engineering experience; a BEng degree or equivalent; manufacturing/industrial space experience; and strong proficiency in Microsoft Excel for data preparation and migration. You should be comfortable learning complex software quickly (within 30 days) and thrive in a fast-paced, high-growth environment with excellent communication and facilitation skills.
