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Verkada is seeking a Continuous Enablement Architect to join the Solutions Engineering (SE) Enablement team. This role bridges Product Management and the global Sales Engineering organization, driving post-onboarding technical mastery, continuous learning, and field readiness across Verkada's physical security platform.
Key responsibilities include:
**Product Management Collaboration & NPI**: Partner with Product Management, Product Marketing, and Engineering to lead New Product Introduction enablement strategies. Translate product roadmaps, beta releases, and technical feature updates into actionable field messaging, technical guides, and demo workflows before launch.
**SE Certification Programs**: Design, implement, and govern multi-tiered technical certification frameworks for the global SE team. Develop hands-on practical exams, live troubleshooting scenarios, and technical assessments to validate competency across Verkada's unified platform (Command, Cameras, Access Control, Environmental Sensors, Alarms, Workplace, and Intercom).
**Continuous Technical Learning**: Design and execute ongoing enablement initiatives, recurring technical deep-dives, competitive differentiation workshops, and advanced skill-refresher programs to maintain field excellence as the platform evolves.
**Enablement Analytics & Impact Measurement**: Establish metrics to track enablement program effectiveness, such as correlation between certification scores, demo performance, and sales win rates. Report on field readiness gaps and program ROI to leadership.
**Field Feedback Loop Optimization**: Serve as the structured voice-of-the-customer for the SE team by gathering, synthesizing, and reporting field-based product feedback and customer objections back to Product Management and Engineering.
**Scalable Enablement Content Strategy**: Partner with the Content Management Lead to maintain the "single source of truth" repository for technical enablement assets, ensuring content remains accurate and aligned with product releases.
**Global Community & Knowledge Sharing**: Foster internal expertise by facilitating community-led knowledge sharing, such as SE-led webinar series or regional champion programs.
Required qualifications: 5+ years in Solutions/Sales Engineering, Technical Enablement, or Technical Architecture within enterprise SaaS, IoT, hardware, or networking industries. Proven track record establishing cross-functional enablement pipelines with Product Management and Engineering for NPI rollout. Direct experience designing and managing physical/virtual hardware-software technical labs, testbeds, or enterprise demo environments. Demonstrated capability building structured technical certification curricula, evaluation rubrics, and skills-validation frameworks. Strong technical foundation in cloud networking, IoT architecture, physical security systems, REST APIs, and enterprise IT infrastructure. Exceptional communication skills translating complex technical specs into compelling field-ready enablement materials.
