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Lightspeed is seeking an Implementation Consultant (Golf) to join their Launch Services team in Montreal. Reporting to a manager, you will oversee the end-to-end client implementation process for golf clubs adopting Lightspeed's cloud-based commerce platform.
Key Responsibilities:
- Organize and lead launch calls with clients to outline the implementation process and manage expectations
- Ensure customer training is delivered throughout the implementation lifecycle
- Plan internal resources for project-related tasks including hardware installation, billing cycle launch, and payment processing configuration
- Serve as the primary point of contact for clients during onboarding, providing regular status updates
- Manage your own portfolio of clients progressing through implementation
- Maintain accurate client records in the CRM and project management tools
- Manage the timeline from sale closure to first system use by the customer
- Achieve excellent customer satisfaction scores
The Implementation Services team has 15 employees across North America and is focused on delivering exceptional service and technology to golf clubs worldwide. You'll work with a motivated, hardworking team that consistently goes above and beyond.
The role offers a flexible work environment with 3 days per week in the Montreal office. Lightspeed provides paid flexible time off, stock purchase options, retirement contributions, professional development opportunities, wellness allowances, volunteer time, employee resource groups, computer purchase programs, and enhanced parental leave.
Requirements:
- Experience in the golf industry OR passionate golfer
- Experience managing customer expectations via phone and email
- Experience with resource planning and task assignment in an execution role
- Excellent communication skills in both French and English (written and oral); English proficiency as a working language is required due to the global nature of the company
Desired but not required:
- Experience in retail or hospitality sectors
- Familiarity with HubSpot or Salesforce
- Experience with ClickUp or ChurnZero
