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Salary: USD 75,000 - 95,000 / annual
Partiful is a social event planning app that helps users throw memorable parties and connect with friends. The company has been recognized as Google's Best App of 2024, a finalist for Apple's App Store Awards, and named one of TIME's 100 Most Influential Companies in 2025. Backed by Andreessen Horowitz and Google Ventures, Partiful is building the infrastructure for in-person social experiences.
As a Community Support Specialist, you will be the primary bridge between users and the product team. You'll own day-to-day user support across multiple channels, resolving questions and issues ranging from simple how-tos to complex edge cases. Your responsibilities include:
- Managing user support with high standards for speed, clarity, and kindness
- Resolving end-to-end user issues and knowing when to escalate appropriately
- Developing deep product knowledge to diagnose problems quickly and guide users effectively
- Identifying trends in support volume and user pain points, surfacing them proactively to Product and Engineering teams
- Writing and improving macros, help center articles, and internal documentation to scale support quality
- Acting as a strong voice for users, advocating for fixes and improvements based on real-world feedback
- Handling bug reports with rigor: reproducing issues, documenting steps clearly, and working with the team to close the loop
- Contributing to building an AI-native support function using automation, tools, and AI workflows
- Maintaining a positive, community-first tone aligned with the brand voice
This is a hybrid role requiring 3 days per week in the Brooklyn office.
REQUIREMENTS:
- 2–5 years of experience in customer support, community support, or user-facing operations (bonus if at a consumer social app, ticketing platform, or events company)
- Excellent communication skills: warm, clear, and precise, even with frustrated users
- Strong judgment about when to move fast, slow down, or escalate
- Extreme organizational skills and ability to handle high volume without dropping items
- Strong problem-solving abilities with focus on diagnosing root causes
- Bias for action and natural ownership (self-directed)
- Ability to spot patterns and think systematically about reducing support load
- Tech-comfortable and excited to use AI tools
- Bonus: experience working with product/engineering teams and writing strong bug reports
