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Clara is a fast-growing fintech company in Latin America providing corporate payment solutions, including locally issued corporate cards, bill pay, financing, and a B2B platform serving over 20,000 businesses. The company is backed by top regional and global investors including Kaszek, Monashees, Coatue, DST Global, and General Catalyst.
As Commercial Operations Lead, you will be the strategic backbone of Clara's commercial organization, partnering with Sales, Partnerships, and Customer Success teams across Mexico, Brazil, and Colombia. You will lead a team of revenue operations experts and serve as a key connector between commercial leadership and cross-functional stakeholders.
Key responsibilities include:
- Lead and develop a revenue operations team, acting as strategic partner to all commercial teams
- Define and execute commercial operations strategy aligned with Clara's growth goals across three countries
- Own revenue reporting, forecasting, and performance management using HubSpot and Metabase
- Drive continuous improvement of the commercial playbook from prospecting through closing, upsell, and customer success transition
- Manage the commercial tech stack (HubSpot, Fathom, Amplemarket), ensuring data integrity and adoption
- Own variable compensation framework design, policy definition, goal setting, and governance in partnership with Finance and People
- Explore and implement automation opportunities using N8N, Extend, and Replit to streamline sales cycles
- Oversee book of business allocation for sales agents and SDRs, and portfolio assignment for customer success teams
- Collaborate cross-functionally with Finance, Operations, People, Product, and Customer Success
You bring 5+ years of experience in Sales Operations, Revenue Operations, or related commercial management roles, ideally in high-growth Fintech or SaaS. You have proven experience managing and developing teams, deep knowledge of CRM platforms (HubSpot or Salesforce), sales enablement tools (Fathom, Amplemarket), and BI platforms (Metabase). You are comfortable with large datasets, building reports, and deriving actionable insights. You have experience or strong interest in AI tools for workflow automation, excellent communication and stakeholder management skills, and proven ability in conflict resolution.
