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Salary: USD 150,000 - 170,000 / annual
Mill is a waste prevention technology company building smart systems and infrastructure that transform food scraps into valuable resources. The company has successfully deployed tens of thousands of residential food recyclers and is now launching Mill Commercial—an end-to-end solution for managing and preventing food waste in commercial environments like grocery stores, restaurants, and food services.
As Commercial Launch & Deployment Manager, you will serve as the tactical execution lead for Mill's commercial launch and expansion. You will work closely with the Head of Deployments and Operations team to transition the business from initial commercial pilots to full-scale enterprise operations. This is a fast-paced operational orchestration role.
Key responsibilities include:
**Site Readiness & Launch Program Management:** Develop and iterate the "Mill Commercial Site Readiness Checklist" and launch playbooks across diverse commercial kitchen, grocery, and food service configurations. Build and maintain an integrated master launch schedule for all customers, bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams. Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths to ensure hitting committed deployment schedules.
**Vendor Management & Third-Party Orchestration:** Manage third-party vendors needed for successful deployments. Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are rigorously maintained through installation phases. Audit vendor performance to ensure work conforms to Mill's standards, technical specs, and partner-specific security or access requirements.
**Partner Success & Sustaining Operations Hand-off:** Partner deeply with the commercial account team to translate complex technical workflows into simplified, high-adoption standard operating procedures (SOPs) for grocery kitchen staff. Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks optimized for high-turnover service environments.
You thrive in environments where physical hardware meets high-stakes operational challenges. You have executed complex new product introductions (NPI) or scaled infrastructure solutions across commercial business footprints and coordinated activities across multiple customers simultaneously. You possess a tactical, "measure twice, cut once" philosophy and are comfortable interfacing with logistics, general contractors, loading docks, and facilities managers. You know how to translate technical constraints to corporate leaders and floor managers alike with clarity, empathy, and professionalism. You err on the side of diving into optimizing workflows through applying AI to help scale at increasing speed and efficiency.
**Requirements:**
- 4+ years of program management, field operations, or hardware launch experience, with at least 2 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments
- Technical literacy; comfortable diving into hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles
- Willingness to travel nationally up to 50% during peak site-deployment and validation cycles
- Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.) is a distinct advantage
