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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to modernize claims handling, automating manual tasks while enabling adjusters to focus on complex decision-making.
You will lead a team of Commercial Auto Excess Casualty Claim Specialists, overseeing the handling of high-severity commercial auto liability claims that may exceed primary policy limits. This role blends deep casualty expertise with strong leadership in a tech-driven environment.
Key Responsibilities:
Leadership & Team Development: Lead, mentor, and develop a team of specialists. Foster a culture of technical excellence, continuous improvement, and data-driven decision-making. Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation. Conduct regular file reviews, performance assessments, and quality audits.
Operational & Technical Oversight: Oversee complex excess casualty claims, ensuring accuracy, timeliness, and compliance. Ensure consistent application of Reserv's structured-data workflows and modern claims platform. Partner with Product and Engineering teams to refine automation tools and enhance system capabilities. Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction.
Strategic & Cross-Functional Collaboration: Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders. Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends and risk patterns. Participate in client meetings, audits, and stewardship reviews. Support onboarding of new programs.
Litigation & Coverage Management: Oversee litigation strategy, coverage analysis, and catastrophic injury evaluation for complex claims.
Requirements:
- Deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
- Subject matter expertise and strong leadership capabilities
- Tech-oriented mindset; excited by leveraging technology and analytics to drive efficiencies
- Passionate about claims and genuinely invested in team, customer, and client experience
- Empathetic leadership style with patience and understanding
- Problem-solving ability with attention to detail and strategic vision
- Anti-status quo mentality; action-oriented approach to improvement
- Curious, communicative, and creative in challenging assumptions
- Ability to work effectively in a remote-first environment
