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Salary: USD 85,000 - 95,000 / annual
OLIPOP is a Series C functional beverage company on a mission to positively impact consumer health through innovative soda products. The company is seeking a Collaborative Planning, Forecasting, & Replenishment Analyst to join the supply chain team and drive customer supply chain performance.
In this role, you will independently manage day-to-day customer operations in partnership with the Supply Chain Manager, proactively flagging risks and surfacing recommendations. Key responsibilities include:
• Own the end-to-end order stream, driving toward a 95% no-touch order-to-cash process and identifying process improvements that reduce manual intervention.
• Partner with Logistics to ensure on-time delivery and truckload consolidation, using data and stakeholder input to reduce cost to serve.
• Manage EDI systems and order management processes; break down recurring fulfillment roadblocks into root causes and implement scalable solutions.
• Own the logistics non-compliance and fines process end-to-end, from identification through resolution.
• Own customer fill rate reporting, using trend analysis to drive root-cause investigation, track corrective actions, and develop long-term solutions.
• Support onboarding of new customers while cultivating and deepening relationships with existing accounts.
• Monitor inventory levels closely, proactively manage potential inventory cuts, and communicate directly with customers to preserve trust.
• Contribute to building SOPs that scale with the team, sharing knowledge and best practices as the function grows.
You will work closely with Sales, Demand Planning, Customer Service, Logistics, and key retail customers to improve forecast accuracy, in-stock performance, inventory productivity, and OTIF metrics. This is a fast-paced environment with significant opportunity for personal growth and impact at an emerging company in the functional beverage category.
REQUIREMENTS:
• 5–8 years of customer-facing management experience within a Supply Chain environment, demonstrating full proficiency in core function responsibilities.
• Skilled at breaking down complex, ambiguous problems into manageable parts, interpreting information from multiple sources, and making sound recommendations.
• Proven ability to work independently with minimal oversight, while knowing when to loop in others at key milestones.
• Comfortable operating in a fast-paced, highly collaborative environment; works effectively across functions and can act as a resource for less experienced colleagues.
• Dynamic problem solver who adapts quickly, manages multiple priorities, and addresses issues in real time.
• Transparent, empathetic communicator who listens actively and reads between the lines with both internal partners and customers.
• Strong attention to detail, high ownership mentality, and organizational skills to manage competing deadlines and priorities.
• Proficiency with Google Workspace, Salesforce, and other leading CRM platforms.
• CPG industry experience preferred.
NICE TO HAVE:
• Experience implementing AI and automation tools to improve process efficiency.
• Six Sigma Lean certification preferred.
