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Akido Labs, an AI-native healthcare provider serving 500K+ patients across California, Rhode Island, and New York, is seeking a Clinical Systems Training & Support Specialist to support the Rhode Island Primary Care Medical Group as it expands through acquisition.
In this role, you will own the critical function of training and supporting clinical staff during significant organizational transitions. Each newly acquired practice brings its own workflows, legacy systems, and staff habits. Your responsibility is to ensure a consistent, reliable training and support experience across all sites, directly supporting staff engagement and retention during periods of change.
Key responsibilities include:
**Healthcare Workflow Integration & Change Management:** Assess current-state workflows with stakeholders to identify gaps and improvement opportunities. Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption. Develop workflow documentation, process maps, and transition guides. Facilitate communication across practices, internal departments, and external partners to ensure alignment. Monitor post-implementation adoption and surface feedback to management.
**EHR & Technology Training:** Deliver on-site and virtual training for physicians, nurses, and support staff across clinical and administrative systems. Develop training programs that connect system use to broader operational and clinical context. Provide at-the-elbow support during go-lives, upgrades, and workflow transitions. Assess end-user proficiency and provide follow-up training. Create and maintain training materials, quick reference guides, tip sheets, and SOPs. Support adoption of emerging tools, including AI-assisted applications. Stay current on system updates and best practices.
**Clinical Systems Optimization:** Support EHR and clinical system optimization to meet practice needs. Assist with identifying and implementing new technology aligned with real-world workflows. Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement.
**End-User Support & Triage:** Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance. Triage, document, and escalate issues to IT, help desk, or vendor teams. Log and track support interactions in the ticketing system to support trend identification.
**Collaboration & Cross-Functional Engagement:** Act as a liaison between practices and internal/external departments during transitions. Participate in relevant committees, workgroups, and project teams.
This is a visible, dedicated role that signals to newly acquired staff that their experience matters during periods of significant change.
