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Salary: USD 65,000 - 75,000 / annual
Sprinter Health is a rapidly scaling healthtech company delivering hybrid (in-home + virtual) preventive and connected healthcare across 15+ states, serving 60%+ of the US population through major health plans and systems. The company has 1M+ patients, 92+ NPS, and is backed by top-tier investors including a16z, General Catalyst, GV, and Accel.
As Clinical Operations Liaison, you will be the connective thread between clinical leaders (NPs and field staff called Sprinters) and the operational systems that keep them paid, trained, and compliant. You'll report to the Director of Quality & Training and work remotely, supporting field operations as the company scales.
Key responsibilities include:
**Workforce & Payroll Compliance:** Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions. Follow up on timesheet submissions, PTO entries, and sick time before payroll close. Validate weekly mileage and hours submissions. Review and abstract supporting documentation. Approve expenses within set parameters. Deliver weekly exception reports to managers with full documentation.
**Workforce Operations & Reporting:** Maintain clinical employee attendance, call-off, and workforce planning trackers. Track training completion and annual compliance. Prepare weekly and monthly operational reports. Support logistical planning. Maintain dashboards and workforce metrics.
**Escalation & Program Support:** Manage administrative escalation trackers. Route non-clinical operational issues to appropriate teams. Maintain SOPs and operational documentation. Track project milestones and support new workflow launches.
**Compliance & Quality:** Participate in internal audits. Identify documentation gaps and recommend improvements. Flag recurring issues and propose fixes. Maintain HIPAA and compliance standards.
You'll thrive in this role if you take pride in accuracy, are motivated by mission and metrics, enjoy working independently in a remote setting while staying connected to a collaborative team, and are naturally curious and proactive about improving processes.
**Requirements:**
- 2+ years in operations, coordination, or administrative support role
- Experience managing multiple workflows, trackers, or reports simultaneously
- 2+ years of demonstrated success identifying and implementing AI-driven solutions to optimize workflows and improve operational success
- Comfortable working independently and remotely with minimal day-to-day direction
- Strong communication and problem-solving skills
- Proficient in EHR systems and Google tools
- Reliable internet connection and dedicated, secure workspace
- Available to work CST hours
**Preferred:**
- Experience in healthcare operations, medical group administration, or home health/home care
- Familiarity with multi-state payroll or leave compliance
- Experience supporting a distributed or regional field team
- Prior use of Rippling or similar HRIS platform
