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Lyra Health is seeking a Clinical Operations Consultant to support the operational management of its mental health solutions platform in India. This role sits within the clinical operations function and serves as a key coordinator across multiple operational streams.
Onsite Clinic Management & Coordination:
You will be the primary operational point of contact for Lyra's Onsite Clinics in India, working under the Clinical Operations Manager. Responsibilities include coordinating scheduling and logistics (room bookings, IT setup, materials), managing communication between Lyra, clients, and clinicians, supporting clinician onboarding, tracking clinician availability and capacity, collecting and reporting operational metrics, implementing clinical and operational protocols, and liaising with administrative teams to ensure smooth clinic operations.
Training Request Coordination:
You will intake and process training and workshop requests from Onsite Clinic customers. This includes assessing feasibility with internal clinical teams and external trainers, managing scheduling and logistics for training sessions and webinars, communicating schedules and content to customers, tracking participation, developing tailored training proposals, collecting feedback on training effectiveness, maintaining organized records, and coordinating with client success and account management teams.
Intake Team Management:
You will create monthly rotas to allocate duties, ensure supervision of shift completion and timely data recording, maintain smooth Slack communication to prevent missed data captures, manage appointment scheduling turnaround times, prepare timely reports on intake referrals, ensure 100% resolution on client/affiliate escalations regarding appointments, and oversee hub referral appointment scheduling within deadlines.
General Clinical Operations Support:
You will provide administrative and operational support to the Network Operations Manager on projects and initiatives, assist in preparing reports and presentations, maintain organized records and documentation, participate in team meetings, and support implementation of new operational processes and tools.
About Lyra Health:
Lyra Health is the leading provider of mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million mental health sessions, published 20+ peer-reviewed studies, and demonstrated strong outcomes: patients recover twice as fast and employers see 26% annual reductions in overall healthcare claims costs. Lyra Empower is the company's fully integrated, AI-powered platform combining high-quality care with technology solutions.
Requirements:
- Degree or diploma in a clinical field (Psychology, Counseling, Social Work)
- Minimum 2 years of experience in an administrative or coordination role, preferably in healthcare or mental health
- Experience coordinating events, training programs, or logistical arrangements (highly desirable)
- Strong organizational and time management skills with ability to manage multiple tasks simultaneously
- Excellent written and verbal communication and interpersonal skills
- High attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong problem-solving skills and initiative
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Understanding of confidentiality and data privacy principles
- Experience working with clinical teams or in clinical environments (advantageous)
