SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Knowtex is transforming healthcare documentation through ambient AI scribe technology that converts natural clinical conversations into accurate, comprehensive medical documentation. The company is scaling rapidly across the Department of Veterans Affairs (VA) and commercial health systems.
As Clinical Implementation Specialist, you will drive adoption and scaling of the platform across federal and commercial portfolios. You are equal parts clinician, implementation scientist, and clinical informaticist—someone who can train skeptical physicians one hour and debug AI prompts the next, tracing clinician error reports to root cause.
Key responsibilities span five areas:
**Onboarding, Training & Coaching (30%):** Conduct live virtual training sessions for clinicians across all specialties and both federal and commercial sites. Lead virtual office hours and recurring Q&A sessions. Onboard and coach new users individually through early activation. Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions. Track training attendance, completion, satisfaction, and time-to-activation.
**Training & Educational Materials (15%):** Develop and maintain training curriculum, job aids, and education resources for both federal and commercial audiences, including specialty-specific modules. Update materials continuously based on product changes, user feedback, and clinical best practice. Design self-paced and asynchronous resources. Develop release communication for feature updates.
**Clinical Champion Network (10%):** Identify and recruit Clinical Champions through adoption data and field relationships. Build and facilitate an active Clinical Champion community of practice. Sustain engagement over time beyond launch.
**Implementation Strategy & Service Recovery (20%):** Develop and execute implementation strategy for new and scaling sites. Diagnose and lead service recovery for sites with adoption struggles or negative first-experience recovery. Conduct workflow assessments to identify integration opportunities and barriers. Identify patterns across sites and document them in the implementation playbook.
**AI Prompt Judgment & Clinical Quality (20%):** Build deep product understanding of how the AI generates notes and where prompts drive behavior. Interpret clinician-reported concerns and errors and perform root cause analysis. Recommend prompt changes grounded in clinical judgment and safety standards. Escalate patient safety concerns immediately per protocol. Partner on Clinical Quality Scoring Rubric and documentation audit findings.
**Cross-Functional Partnership (5%):** Work directly with the Technical Product Manager and on-call engineers to resolve live customer-facing issues. Serve as the trusted clinical voice inside product and engineering discussions. Contribute to longer-term product discussions informed by frontline patterns.
You report to the Director of Customer Delivery and work in daily partnership with Customer Delivery, Engineering, Site POCs, and Clinical Champions across federal and commercial environments.
**Requirements:**
*Clinical Background:* Active clinical license (RN, NP, PA, PharmD, or equivalent) with 5+ years of direct patient care experience. Understanding of clinical documentation requirements, EHR workflows, and medical decision-making across specialties. Comfort operating in both federal (VA) and commercial healthcare environments. Understanding of HIPAA, medical-legal documentation standards, and quality requirements.
*Implementation Science, Informatics & AI:* Experience with implementation science frameworks (RE-AIM, CFIR) or equivalent structured approaches to adoption and change management. Demonstrated ability to conduct root cause analysis (5 Whys, fishbone, or equivalent). Direct or adjacent experience with AI/NLP prompt design, prompt evaluation, or clinical documentation improvement technologies. Comfort working from product analytics and dashboards to identify patterns.
*Training & Education:* 3+ years developing and delivering clinical education or healthcare IT training. Demonstrated ability to build effective curriculum and measure impact beyond satisfaction scores (retention, behavior change, time-to-activation). Experience with virtual training platforms and comfort presenting to groups from 5 to 100+. Track record adapting delivery across specialties and audiences with different technical proficiency.
*Communication & Judgment:* Exceptional verbal and written communication; able to earn a skeptical clinician's trust quickly. Strong collaborator across internal teams with credibility to advocate for clinical needs in technical discussions. Comfortable delivering executive briefings on short notice and answering support tickets an hour later. Sound clinical and ethical judgment under time pressure, particularly around patient safety escalation.
*Mindset:* Entrepreneurial, comfortable with ambiguity, willing to pick up work without obvious ownership. Genuinely mission-driven by what's at stake in real-time clinical care. Sees Engineering, Product, and Customer Delivery as partners.
*Strongly Preferred:* Master's degree in Nursing, Health Administration, Public Health, Medical Education, Clinical Informatics, or related field. Experience with ambient AI, clinical documentation improvement, or speech recognition technologies. Prior experience in a startup or fast-scaling environment with fluid role boundaries. VA clinical experience (staff clinician, clinical educator, or clinical informaticist) and commercial health system experience. Section 508 accessibility compliance experience.
